Operations Manager

FamilyCore understands that strong families, equipped with the tools and ties to succeed, are at the heart of any vibrant, tight-knit community. We are looking for compassionate, committed and conscientious individuals who will actively seek to mobilize its mission statement, which is "instilling hope by creating the right balance of resources and care to foster and equip healthy productive children & families."  FamilyCore is a private, non-profit, nationally accredited social service agency that has served the Tri-County area since 1900.  We are committed to helping individuals and families strengthen their lives through a variety of counseling, child welfare, family preservation and preventative education services.  We offer the best in quality, confidentiality, and expertise.

FamilyCore employs over 80 individuals in a tight-knit work community that work with schools, the court system and other social service agencies to connect counseling, intervention, preventative education and other support services with those who have a need. FamilyCore takes a holistic approach in its continuum of care, often providing boosts of support to multiple generations. The end goal is to maintain the integrity of family, however it may be defined.

This position is responsible for serving all clients as the first point of contact, follow established office procedures and protocols, and other such duties as may be necessary for the effective and efficient operation of the office and promote the mission of FamilyCore. Perform duties as required under the general direction of the Supervisor.

This position is responsible to To oversee management of operations, including all aspects of the facility, and needs of the staff to ensure safety and compliance. This position's primary responsibility is ensuring organizational effectiveness by providing leadership for all customers, both building and experience.  Through Information Technology, will provide assessment and analytics of trends and opportunities for FamilyCore programs. Promote the culture and competencies of Leaders Grow Leaders; Leaders Get Measurable Results & Leaders Shape FamilyCore Culture.

Responsibilities: 

• Manage and maintain building contracts standards - a safe, clean and efficient environment.
• Adhere with all Council on Accreditation standards and local and state laws.
• Ensure and oversee all data entry and integrity of system with collection, analysis and presentations for FamilyCore compliance with Council on Accreditation, contracts and other regulatory bodies.
• Ensure all forms and processes for staff online repository are current and in compliance with all Council on Accreditation, contracted expectations and regulatory bodies.
• Initiate all intake assessments for all counseling clients for comprehensive screening, triage, and compliant fee establishment and billing.
• Ability to organize and maintain data and confidential information.
• Develop and maintain working relationships with all internal and external clients, vendors and approval entities.
• Ensure Operations Department operates in a fiscally responsible manner and manage and respond to all contract requirements.
• Organize and maintain all Information Technology needs of staff and troubleshoot, triage and refer to IT consultant if necessary.
• Oversee the development and maintenance of procedures and distribution of quality documentation that complies with the requirements of accreditation, licensing, and contracts.
• Collaborate and contribute to team and FamilyCore quality improvement and evaluation activities.
• Ensure safety protocols and policies are practiced at all times.
• Assume responsibility for professional development and cultural competency.

• *Perform other duties as assigned.

Requirements:

                Educational:

• Master's degree required.
• 4-6 years data and Information Technology experience required.
• Supervisory experience required.

Competency:

• Ability to gather, evaluate, present and report to executive teams and external stakeholders.

• Collaborate and contribute to the team and FamilyCore quality improvement and evaluation activities.
• Oversee the development and the maintenance of procedures and distribution of quality documentation that complies with the requirements of accreditation, licensing, and contracts. 
• Promote and demonstrate commitment to FamilyCore's mission, vision and values.
• Strong skills in the areas of fiscal, personnel, and administrative management.
  • Highly responsive to client and staff needs with respect to the National Association of Social Workers Code of Ethics.
  • Clinical experience to assess and support client assessments as needed
  • Excellent planning and organizational skills
  • Strong interpersonal and problem-solving skills.
  • Ability to analyze, process, organize and maintain data and confidential information.
  • Ability to establish and maintain a client focus.
  • Ability to set and maintain professional boundaries with clients.
  • Utilize time tracking software and all other software required to fulfill duties.
  • Must possess valid Illinois Driver's License in good standing and proof of valid vehicle insurance.
  • Must pass required background check.
  • Safe, reliable personal vehicle, to be used for FamilyCore business.
  • Ability to be sensitive and understanding of cultural and lifestyle differences of all people regardless of race, religion, sexual orientation, age, or background.
  • Successfully complete FamilyCore training as required.

Physical:

• Frequent sitting lifting, pulling and pushing up to 25 lbs.
• Regular walking, grasping, fingering, standing and other physical activities related to an office environment.
• Occasional stooping and reaching overhead.
• Operate general office equipment, including multi-line phone, fax machine, printer, copier, and personal computer, with or without dual monitors.

Work Environment:

• Work occurs in an office environment. Occasionally exposed to outdoor weather conditions. 
• May be subject to noise, distraction, and interruptions. May be subject to difficult client interactions that involve behavioral and emotional challenges.

FamilyCore is an Equal Employment Opportunity Employer

*Clarification for 'Other duties as assigned': This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice  

Current Openings for Operations Manager Jobs at FamilyCore