Outreach Director

FamilyCore understands that strong families are at the heart of any vibrant, tight-knit community. Through the mission of "instilling hope by creating the right balance of resources and care to foster and equip healthy productive children and families," our 90 dedicated employees are committed to the investment of strengthening families with the tools and ties to succeed.

Our team works with schools, the court system and other social service agencies to connect counseling, intervention, preventative education, and other support services for families in need. FamilyCore, a private, non-profit, nationally accredited social service agency with over 120 years of service, takes a holistic approach in its continuum of care, often providing boosts of support to multiple generations. The end goal is to maintain the integrity of the family.

Be a part of this goal by joining the FamilyCore Team!

FamilyCore offers a Full Benefits Package including:

• Competitive Pay
• Generous Paid Time off and Holidays
• Medical, Dental and Vision benefits
• Employer funded Health Savings Account
• Basic Life Insurance & Voluntary Life Insurance
• Short Term Disability & Long-Term Disability
• 401k (3% Employer Contribution after vested)
• Professional Development Opportunities
• Wellness Program
• Culture supporting Work/Life Balance

About this Role:

Supervise Outreach Programs for the tri-county area. Oversee Family School Liaisons, Anger Management Program, Maintaining Adoption Connection, Respite and other outreach programs. Promote the culture and competencies of Leaders Grow Leaders; Leaders Get Measurable Results and Leaders Shape FamilyCore Culture. These competencies are:

• Leaders Grow Leaders
  • Talent recruitment, retention
  • Succession Planning
  • Mentoring
  • Professionalism, Communicates effectively and stays current with technology
• Leaders Get Measurable Results
  • Innovation- New programming, new funding sources, new partnerships, or collaborations
  • Operational Excellence- Program Management, Program Delivery, Contractual Obligations, Council on Accreditation, Medicaid, and other regulatory contracts.
  • Customer Excellence and Satisfaction- responses, management, and participation
• Leaders Shape FamilyCore Culture
  • Transformation that crosses total FamilyCore impacts
  • Collaboration that impacts FamilyCore
  • Ambassador internal and external to FamilyCore, marketing all services.

Responsibilities:

• Ensure clients receive high-quality services and that the service environment operates in accordance with best practices and in full compliance with Council on Accreditation standards.
• Ensure Outreach Department operates in a fiscally responsible manner and manage and respond to all contract requirements.
• Ensure promotion of FamilyCore services through participation with local funding sources, which include but are not limited to: United Way, School Districts, Probation and general relationships with Department of Children and Family Services.
• Collaborate and contribute to team and FamilyCore quality improvement and evaluation activities.
• Provide for the oversight interviewing of new hires, appropriate supervision, evaluation, motivation, and training, informed and managed in a way that guarantees an effective provision of services at all locations.
• Ensure that FamilyCore management is kept informed on a timely basis of critical issues, trends and changing service needs.
• Working knowledge of de-escalation techniques and methods.
• Oversee the development and maintenance of procedures and distribution of quality documentation that complies with the requirements of accreditation, licensing, and contracts.
• Ability to organize and maintain data and confidential information.
• Develop and maintain working relationships with all internal and external clients.
• Collaborate and contribute to team and FamilyCore quality improvement and evaluation activities.
• Ensure safety protocols and policies are practiced at all times.
• Assume responsibility for professional development and cultural competency.
• *Perform other duties as assigned.

Requirements:

Education and Experience:

• Master's degree from an accredited university in social work or related field with 5 years of experience required, or Bachelor's degree in social work or related field with 7-10 years of experience required.
• Supervisory experience required.

Competency:

• Ability to plan, budget, and organize in a management capacity.
• Promote and demonstrate commitment to FamilyCore mission, vision and values.
• Highly responsive to client and staff needs with respect to the National Association of Social Workers Code of Ethics.
• Strong skills in the areas of fiscal, personnel, and administrative management.
• Excellent planning and organizational skills.
• Strong interpersonal, problem-solving, and teamwork skills.
• Ability to set and maintain professional boundaries with clients.
• Ability to analyze, process, organize and maintain data and confidential information.
• Ability to establish and maintain a client focus.
• Ability to set and maintain professional boundaries with clients.
• Must complete child passenger safety training.
• Safe, reliable personal vehicle, to be used for FamilyCore business, including transporting clients.
• Must possess valid Illinois Driver's License in good standing and proof of valid vehicle insurance.
• Ability to operate 7 and 15 passenger vans.
• Must pass required background check with Illinois Department of Children and Family Services (DCFS)
• Must pass background checks with Illinois Department of Public Health (IDPH) Health Care Worker Registry, and Illinois Department of Healthcare and Family Services OIG Provider Sanctions.
• Ability to be sensitive and understanding of cultural and lifestyle differences of all people regardless of race, religion, sexual orientation, age, or background.
• Successfully complete FamilyCore training as required.

Physical:

• Regular sitting, walking, standing, grasping, fingering, and reaching.
• Occasional stooping, reaching overhead, and lifting, pulling and pushing up to 15 lbs.
• Operate general office equipment, including multi-line phone, fax machine, printer, copier, and personal computer, with or without dual monitors.
• Perform all job requirements with or without reasonable accommodation.

Work Environment:

• Work occurs in and out of an office environment. Occasionally exposed to outdoor weather conditions.
• May be subject to noise, distraction, and interruptions. May be subject to difficult client interactions that involve behavioral and/or emotional challenges.

FamilyCore is an Equal Employment Opportunity Employer

*Clarification for 'Other duties as assigned': This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Current Openings for Outreach Director Jobs at FamilyCore