Outreach Supervisor

FamilyCore understands that strong families, equipped with the tools and ties to succeed, are at the heart of any vibrant, tight-knit community. We are looking for compassionate, committed and conscientious individuals who will actively seek to mobilize its mission statement, which is "instilling hope by creating the right balance of resources and care to foster and equip healthy productive children & families." FamilyCore is a private, non-profit, nationally accredited social service agency that has served the Tri-County area since 1900. We are committed to helping individuals and families strengthen their lives through a variety of counseling, child welfare, family preservation and preventative education services. We offer the best in quality, confidentiality, and expertise.

FamilyCore employs over 80 individuals in a tight-knit work community that work with schools, the court system and other social service agencies to connect counseling, intervention, preventative education and other support services with those who have a need. FamilyCore takes a holistic approach in its continuum of care, often providing boosts of support to multiple generations. The end goal is to maintain the integrity of family, however it may be defined.

• Position Summary: Provide supervision, coordination, and leadership for Outreach programs. Promote the culture and competencies of Leaders Grow Leaders; Leaders Get Measurable Results and Leaders Shape FamilyCore Culture. These competencies are:  

• Leaders Grow Leaders
  • Talent recruitment, retention
  • Succession Planning
  • Mentoring
  • Professionalism, Communicates effectively and stays current with technology
• Leaders Get Measurable Results
  • Innovation- New programming, new funding sources, new partnerships or collaborations
  • Operational Excellence- Program Management, Program Delivery, Contractual Obligations, COA
  • Customer Excellence and Satisfaction- responses, management and participation
• Leaders Shape FamilyCore Culture
  • Transformation that crosses total FamilyCore impacts
  • Collaboration that impacts FamilyCore
  • Ambassador internal and external to FamilyCore, marketing all services

Responsibilities:

• Provide regular contact with staff. Assist staff with problem solving and identifying resources.
• Ensure programs are adequately staffed.
• Submit program and FamilyCore documentation as required.
• Develop and maintain working relationships with all internal and external clients.
• Adhere to standards adopted through Council on Accreditation.
• Ensure monthly and quarterly billing is accurate and submitted in a timely manner.
• Write, present, and monitor grant activity to ensure compliance.
• Register and maintain FamilyCore vehicles and report costs and use.
• Participate in committees and represents FamilyCore at community events as required.
• Promote FamilyCore services to outside agencies and the community. Collaborate with community partners under the guidance and direction of the Program Director.
• Ability to organize and maintain data and confidential information.
• Responsible for program planning and development.
• Prepare for site visits as necessary.
• Oversee the development and maintenance of procedures and distribution of quality documentation that complies with the requirements of accreditation, licensing, and contracts. 
• Promote and demonstrate commitment to FamilyCore's mission, vision and values.
• Strong skill in the areas of fiscal, personnel, and administrative management.

Responsibilities continued:

• Highly responsive to client and staff needs with respect to the National Association of Social Workers Code of Ethics.
• Provide safe transportation of youth and parents.
• Collaborate and contribute to team and FamilyCore quality improvement and evaluation activities.
• Develop and maintain working relationships with all internal and external customers.
• Obtain parental permissions and develop effective working relationships with them.
• Ensure safety protocols and policies are practiced at all times.
• Assume responsibility for professional development and cultural competency.
• *Perform other duties as assigned.

Requirements:

Education and Experience:

• Bachelor's degree required.
• 1-3 years' experience required.
• Supervisory experience preferred.

Competency:

• Ability to plan, budget, and organize in a management capacity.
• Working knowledge of grant writing and electronic reporting as required.
• Demonstrate broad variety of management skills including, but not limited to: commitment to the mission and vision, displaying leadership, ability to hire, develop, supervise, evaluate, and discipline staff in a multi-office setting characterized by change and the need to be responsive.
• Strong interpersonal, problem-solving, and teamwork skills.
• Working knowledge of Social and Emotional Skills and Curriculums, School Systems and Practices, Principles of Adult Learning, and classroom management techniques, depending on assignment.
• Working knowledge of community resources and existing barriers.
• Ability to establish and maintain a client focus.
• Must possess valid Illinois Driver's License in good standing and proof of valid vehicle insurance.
• Ability to operate 7 and 15 passenger vans.
• Must pass required background check.
• Safe, reliable personal vehicle, to be used for FamilyCore business, including transporting clients.
• Utilize time tracking software and all other software required to fulfill duties.
• First Aid and CPR Certification required.
• Must complete child passenger safety training.
• Ability to set and maintain professional boundaries with clients.
• Ability to be sensitive and understanding of cultural and lifestyle differences of all people regardless of race, religion, sexual orientation, age, or background.
• Utilize time tracking software and all other software required to fulfill duties.
• Successfully complete FamilyCore training as required.

Physical:

• Frequent sitting, walking, standing, grasping, fingering, and reaching.
• Regular lifting, pulling and pushing up to 10 lbs.
• Occasional stooping.
• Operate general office equipment, including multi-line phone, fax machine, printer, copier, scanner, and personal computer, with or without dual monitors.

Work Environment:

• Work occurs in and out of an office environment. Occasionally exposed to outdoor weather conditions.
• May be subject to noise, distraction, and interruptions. May be subject to difficult client interactions that involve behavioral and /or emotional challenges.

Current Openings for Outreach Supervisor Jobs at FamilyCore